SERVICE is a top priority for us!
Nothing is worse than a defective device, a financial loss is pre-programmed. We offer our customers a comprehensive repair and maintenance service to avoid this.
Our technical staff is available around the clock in case of malfunctions. The availability of spare and wear parts is a matter of course for us.
Quality management is our top priority!
To prevent malfunctions from occurring in the first place, we have developed and introduced special guidelines regarding quality and service.
Our quality guidelines and precisely selected components, which comply with the European standards and the CE directives as well as the Medical Devices Act, in combination with our own technology is the reason why we can provide you with high-quality certified high-end devices.
A special service is important to us! We want to avoid defects right from the start and offer you maximum quality and perfect functioning of your devices.
No more downtime!
However, should a malfunction occur, we will provide you with a replacement unit free of charge. This ensures that you can continue to work and have no downtime.
Regular device maintenance in accordance with device-specific standards, such as §7 MPBetreibV (maintenance, testing/inspection) to ensure permanent readiness for use.
All connections and components are thoroughly checked by our trained personnel during the maintenance of the unit and, if necessary, preventively optimised in order to avoid possible faults in the future.
We avoid cost-intensive replacements in case components show a defect, because our technical service staff is able to repair the machines professionally.